Reservation Confirmation

All reservations must be confirmed by the rental office for them to be valid.
Confirmation is done by email and typically takes no more than 24 hours.

Vehicle Model and Category

Under certain conditions we may be unable to deliver the model which you have chosen. In this case, a similar option will be provided within the same vehicle category.

Local Fees

Clients are responsible for all tickets regarding traffic violations as well as any associated administration costs.

Driver Age & Requirements

For all vehicle groups the minimum required age is 23. Drivers must have held a full license for a minimum of 1 year. All driving licenses which have been issued within the EU will be accepted. All National driving licenses in Roman alphabet will be accepted. All other National driving licenses must be accompanied by a valid International driving permit (IDP).

Payment Policy

Cash and all the credit or debit cards are accepted.

Deposit Requirements

On CDW Insurance a guarantee deposit is requirements by credit card refundable on the end of the rental period.  With the Super FDW Insurance there is No deposit requirement.

Down Payment (Definition)

Down payment is the amount that the customer has to pay in order to complete and confirm his car rental reservation. The down payment is prior to the rental of the reserved vehicle and it is deductible from the total amount of charge that can be paid on arrival.

Fuel Policy

The vehicle must be returned with the same fuel level you receive it. Unused fuel is not refundable.

Emergency Contact Number

Should you be experiencing any difficulties with your rental car, please do not hesitate to contact us on our number +30 2821062591 or +30 6974873000. This numbers is in service 24/7. If for any reason there is no reply, please leave a message and a member of our team will contact you as soon as possible.

Cancellation of Prepaid Reservations

Reservations can be cancelled free of charge up to 9 days before the start of the rental. Reservations cancelled within 9 days of the start of the rental will be charged a fee equal to a 2 day rental.

Reservation Cancelled by CreteBee

The car rental agency CreteBee reserves the right to cancel a reservation if a customer declares false information or violates in any way the terms and policies outlined in this website. If the car rental agency CreteBee fails to fulfil a reservation and the customer hasn’t violated the policies and terms outlined in this website, then the car rental agency CreteBee must return immediately and in full the down payment to the customer.

After Hours Pick-up

Delivery at Chania airport from 22:00  to -07:00 will be chard with after-hours extra cost €20.

Insurance

All authorized drivers of CreteBee vehicles are covered against fire, theft, and liability to third parties for death, Injury or damage to property.

Third Party Insurance (TPI)

TPI covers: Damage to third party property or car and the Passengers of the other car.

Collision Damage Waiver (CDW)

All our cars have CDW full insurance (Collision Damage Waiver) with an excess (self-risk or driver’s risk) limited to 800€ or 1000€ (depends on car category) that is not covered by the insurance and covers the repair costs in case of accident. This is valid only under the condition that the Greek driving code has not been violated with particular reference to the restrictions of the consumption of alcohol and use of illegal drugs or driving off road. During the rental period a credit card guarantee is required for the Excess.

Super Full Damage Waiver (Super FDW) insurance is the affordable way to deal with the unexpected when you rent a car

Renting a car most of the times means driving a car you’re not familiar with, in unfamiliar places, maybe on narrow country roads with signs in a foreign language. Parking may be difficult and dealing with local driving habits can be challenging. If you have an accident and the car is damaged your rental agreement will cover the full cost minus a cost called EXCESS mentioned in your car rental policy. In this case you will be liable to pay this excess amount, which in many cases could be more than the amount you’ve paid for renting the car. This can ruin your trip and make you wish you hadn’t spared the few extra euros when you were booking the car. Next time you rent a car do it confidently without the fear of unplanned costs and enjoy worry-free holidays with the Super Full Damage Waiver insurance from our associated Insurance Company, a world leader in travel insurance and services.

Super Full Damage Waiver (Super FDW)

All our cars can be rented optional with Super FDW insurance (Super Full Damage Waiver) with no excess at all (no driver’s risk) that covers all repair costs in case of accident. It is valid only under the condition that the Greek driving code has not been violated with particular reference to the restrictions of the consumption of alcohol and use of illegal drugs or driving off road. Super FDW is optional and you can request it either through the Internet or at the delivery point. The cost per day to benefit Super FDW is (For Economy to Mini car category) 12€, (For Standard to Family and Jeep category) 15€ and (For Cabriolet to Mini Bus category) 18€. With this insurance NO credit card guarantee is required during the rental period.

Personal Accident Insurance (PAI)

Personal accident insurance covers the driver only. The cost per day to be covered with PAI is 3€. Valid only in the event of death or total / partial disability (Indemnification – maximum € 10,000)

Tire Insurance

The customer is not responsible for damage to the tires if he accepts and signs the relevant terms of the contract. The cost per day to be covered for tire insurance is 2€.

Theft Waiver (TW)

Insures the car in case of theft up to a certain amount (depends on cars value). Only the car is insured and not the personal belongings of the customer.

Fire Protection (FP)

Insures the car in case of fire.

Glass Insurance

The customer is not responsible for damage to the car windscreen mirrors and windows if he accepts and signs the relevant terms of the contract. The cost per day to be covered for the car windscreen mirrors and windows insurance is 1.5 €.

Instructions-procedures in Case of an Accident

Contact immediately the car rental company and one of our CreteBee representative will help you.
The phone numbers (+30 2821062591 or +30 6974873000)  are written on the top of the rental agreement and the key of the car and they can be used 24hrs a day including weekends.
Take photos of the accident and the cars.
Contact the police, in the phone number 100.
If there is an injury, report it to the police or contact directly the first aid emergency number 166.
Remain at the accident scene and do not admit liability or guilt until police or one of our representatives arrives. Obtain names and contact details of parties involved and the witnesses.

Personal Data – Details

To ensure the safety of your personal details we have taken all the necessary measures of encryption and secure connection website. After you submit your details in our website we protect and respect your personal data by keeping them safe in a secure central system. Your personal data will not be notified to any other person or company for commercial purposes. We reserve the right to use the email addresses of the users for sending information and offer notifications and the users reserve the right to remove their email addresses from the newsletter’s list.

WHEN NOT COVERED BY INSURANCE COVERAGE

The insurance doesn’t cover the Loss or damage of the car Key.
Damage to the interior or accessories of the car.
The underneath of the car.
When the driver is driving or causes an accident under the influence of drugs or alcohol.
The vehicle has been used for an illegal purpose.
The vehicle has been overloaded or used for towing other cars or trailers.
The vehicle has been used for racing, speed testing or teaching someone to drive.
Use of the vehicle on dates other than those stated on your contract.
The vehicle has been used for carrying fare-paying passengers or carrying more persons than it is licensed for.
If the vehicle leaves the island of Crete without written permission.
If the driver of the vehicle is unauthorized and there for is not included as a driver in the rental agreement.
In cases of an accident when not followed from the driver all the procedures described in the above paragraph.
If the renter doesn’t take all the necessary precautionary measures for secure parking and locking of the car.
If the CreteBee rental company has not been immediately informed of any damage or accident.